April 23, 2019

Follow up: Upgrading Enterprise Manager 13.2 to 13.3 - missing 'Update' Option in GUI

First of all, thanks a lot to Martin Decker for his comment and the description how he could solve that problem. Tried that, but unfortunately, these changes alone did not help. I opened a SR and got a recommendation how to solve the problem, exactly designed for my environment. Beside the tasks Martin described, I had to edit some libraries in the directory tree <OMS_HOME>/inventory/featuresets/. 

I asked Oracle Support if I'm allowed to publish the solution, but they said:

"We are still waiting for bug fix for a permanent solution and the workaround may or may not suitable for all situations where upgrade option not available. There are chances like inventory details missing also can cause the similar issue hence its better to log a new request if there are any concerns to verify the install logs/screens and provide solution/workaround"

So, in case You face the 'missing update option, too, please log a Service Request using the keywords "Bug 28350114 : EM 13.3 Upgrade, Installation Types Screen Is Not Showing the Upgrade Option" and supply the install logs.



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April 17, 2019

Upgrading Enterprise Manager 13.2 to 13.3 - missing 'Update' Option in GUI

Tried to upgrade an Enterprise Manager Cloud Control 13.2 to the next level of happiness - 13.3 - like I did that for several installations. Unfortunately, the 'Upgrading an existing Enterprise Manager System' option in the 'Installation Types' section of the installation GUI is not available. Usually, this behaviour points to an unavailable or corrupt Oracle Inventory. As additional possibility, it could be a bug as well:
Check MOS Note "EM 13c: Checklist for Upgrading Enterprise Manager Cloud Control from Version 12.1.0.5/13.1/13.2 to 13.3 (Doc ID 2418352.1)", the 'Known Issues' section: "Bug 28350114 : EM 13.3 Upgrade, Installation Types Screen Is Not Showing the Upgrade Option"
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Copy MOS-Note URL's

Perhaps You've had that problem, too ... Something has changed with My Oracle Support URLs. Simply copying the url of an already opened MOS document and sending it to a collegue or pasting it into a doc will not give the expected result, i.e., forwarding to the expected document. But how to get the URL? Can be simply as that: Right click on the document's link, 'Copy link address' and You're done ... *wacko*
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